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Frequent Customer Questions Reguarding Our Shipping Containers
For more info, also see Understanding Cargo Containers
Can I see the container before I buy it?
Our containers are stored at affiliated container yards typically near intermodal shipping rail or port terminals. We cannot allow customers into the yards for liability reasons.
For scheduling pickup of your container(s), once your invoice is paid, one of our logistics team members will call you with the release order (BOL) for the container and location of the yard. You can then go to the yard, and they will bring your container out and load you up. The container should be inspected at this time, and accepted or refused. Picked up containers can NOT be returned once they leave the yard.
If you purchase a container for delivery, these are delivered as ‘next off stack’ in the specified condition purchased. Customers have the responsibility to inspect the container on the truck at the time of delivery. If it is not up to standards of the condition ordered, you have the right to refuse the container. We of course do not want the cost of a refusal, so we always ship boxes in the best possible condition. Our goal is to have happy customers who return to buy from us again. We can provide photos of containers we have delivered over the past week or two as examples of what to expect regarding condition upon request.
What are the containers made out of?
Shipping containers are made out of 14 gauge corrugated steel. The floors are made from steel cross-members covered with 1 1/8 inch-thick marine-grade plywood pre-treated to be water resistant and pest-proof.
How does customer unload work?
Your container will typically come on a step-deck or dovetail trailer. You will need to be on site to accept delivery. You need to have something on site such as a ¾ ton pickup truck, a bobcat, farm tractor, or something similar to serve as the anchor point for our 25’ chain. WE CAN NOT USE TREES OR BUILDING STRUCTURES AS ANCHORS. You stay in place-as our driver pulls away, the container slides off the trailer and drops into place.
What is the difference between cargo worthy and wind/water tight (WWT)?
Cargo worhty is one step above wind/water tight. It has been ISO inspected in the past twelve months and found to be sea-worthy with 8 containers stacked on top. It will have dents, dings, and surface rust, but no holes, wind/water tight. All seals and gaskets are in place, and the doors function and seal shut.
A wind/water tight container is twice as old as a cargo worthy container-70+ trips across the ocean vs. 35+, and they can have significantly more rust than a cargo worthy container, and the rust may be so thin in some places that you can kick a hole through the rust.
Where are you located?
We are based in Southport, NC however, we have yards located throughout the USA. Containers are typically delivered from the depot closest to you, however sometimes they will ship from the depot providing the lowest DELIVERED COST.